Reputation Frog policies
Billing & Refund Policy
This policy explains recurring subscription billing, cancellation, and how to request help with a charge.
Effective June 13, 2026
Subscription billing
Monthly plans renew automatically at the price and interval shown during checkout unless canceled. Any free-trial terms are displayed before checkout. Applicable taxes may be added by the payment processor.
Cancellation
Contact Reputation Frog to cancel an active subscription. Cancellation stops future renewals and normally takes effect at the end of the current paid period.
Refund requests
Refund requests are reviewed case by case based on the purchase, service status, and applicable law. Subscription charges already covering an elapsed billing period are not automatically prorated. Submit a request promptly through the contact page and include the account email and charge date.
One-time services
One-time service fees cover the analysis, preparation, documentation, and case work described at purchase. Reputation Frog does not guarantee that Google or another platform will remove content. If you purchased a one-time service by mistake, contact us as soon as possible so we can review whether work has begun.
Failed payments and access
We may retry failed payments through Stripe. Contact us if you need help updating payment information.
Billing questions
Use the Reputation Frog contact page for billing, cancellation, or refund questions. This policy does not limit rights that cannot be waived under applicable law.