REPUTATION FROG — HVAC REVIEW WORKSHEET
For organizing a review concern, not a Google submission form.

Business name:
Correct public profile URL:
Individual review URL:
Case owner:
Date captured:

INTERACTION
What interaction does the review describe?
Which facts are documented?
What remains uncertain?
What alternative explanations have been checked?

INDUSTRY EVIDENCE CHECKLIST
[ ] Dispatch date, relevant job number and technician summary.
[ ] Estimate, service authorization and diagnostic explanation relevant to the complaint.
[ ] Warranty or callback history for the issue described.
[ ] Review link, full screenshot and previous reporting outcome.

TEAM HANDOFF
[ ] Ask dispatch to confirm the interaction and timing.
[ ] Have a service manager review the technician's account against the customer messages.
[ ] Assign someone to monitor the direct-contact route offered in the response.

INDUSTRY INVESTIGATION PROMPTS
Classify the visit before deciding which records matter


Keep diagnostics, authorization and outcome expectations distinct
[ ] Diagnostic record: what was inspected and observed.
[ ] Estimate: what was proposed and communicated.
[ ] Authorization: which work was accepted.
[ ] Follow-up: which concern remained and what action occurred.

Create a dispatch-to-service-manager response handoff


EVIDENCE INDEX
File name / relevant date / fact supported / limitation:

HISTORY
Previous report date and decision:
Approved response version:
Action actually completed:
Next internal follow-up and owner:

Keep originals privately. Do not include passwords, payment details or unrelated sensitive information.

Full guide: https://www.reputationfrog.com/industries/hvac
General worksheet: https://www.reputationfrog.com/resources/review-case-checklist.txt
Service scope: https://www.reputationfrog.com/google-review-removal
Billing terms: https://www.reputationfrog.com/billing-policy