REPUTATION FROG — AUTO REPAIR REVIEW WORKSHEET
For organizing a review concern, not a Google submission form.

Business name:
Correct public profile URL:
Individual review URL:
Case owner:
Date captured:

INTERACTION
What interaction does the review describe?
Which facts are documented?
What remains uncertain?
What alternative explanations have been checked?

INDUSTRY EVIDENCE CHECKLIST
[ ] Relevant repair-order date and service description, with unnecessary identifiers removed.
[ ] Estimate and repair authorization for the disputed work.
[ ] Diagnostic summary, completion messages and relevant callback history.
[ ] Full review screenshot, profile URL and any previous Google decision.

TEAM HANDOFF
[ ] Have the service advisor assemble the communication timeline.
[ ] Ask the technician to distinguish verified findings from assumptions.
[ ] Assign a manager to approve the reply and handle direct follow-up.

INDUSTRY INVESTIGATION PROMPTS
Reconstruct the repair visit from inquiry to callback


Distinguish recommended work from authorized work
[ ] Recommendation and diagnostic basis.
[ ] Estimate version and date communicated.
[ ] Authorization and the work it covered.
[ ] Completion notes and later concern.

Align the service advisor, technician and response approver


EVIDENCE INDEX
File name / relevant date / fact supported / limitation:

HISTORY
Previous report date and decision:
Approved response version:
Action actually completed:
Next internal follow-up and owner:

Keep originals privately. Do not include passwords, payment details or unrelated sensitive information.

Full guide: https://www.reputationfrog.com/industries/auto-repair
General worksheet: https://www.reputationfrog.com/resources/review-case-checklist.txt
Service scope: https://www.reputationfrog.com/google-review-removal
Billing terms: https://www.reputationfrog.com/billing-policy